Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers or open-back sandals.
What is The Shoelada's return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
Are your shoes made from genuine leather?
Yes, we specialize in premium top-grain leather and high-quality suedes. Specific material details are listed under the 'Product Specifications' section for each individual style.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.